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Where can I register for my e-ID?
E-ID accounts are managed by the Identity Malta – visit their
website here.
Students may request an e-ID account by phoning 25904300 or by
emailing infoeid@gov.mt.
All information regarding e-ID accounts can be found at https://www.identitymalta.com/unit/e-id-cards-unit/
What should I do if I have forgotten or wish to reset my
e-ID password?
Students should visit the Identity Malta website and click on the link
on the left ‘Forgot your Password?’
Students may also opt to phone the Identity Malta Offices and request
a new password over the phone. This will be sent electronically to the email address indicated on the application for the e-ID account.
I need to amend my online application for Stipends and Grants. What should I
do?
Students who need to amend their online application after it has been
submitted may access again their online application using their e-ID and
password and make the necessary amendments, such as changes in their IBAN. Not all data
fields can be changed. Once changes are made, students are
to click on the Submit button.
I have recently changed course. Will I
still receive stipends?
Students who change course during
the academic year need to create a new
course option with the newer course details. This is done by
accessing the online application and pressing the ‘Add Course’ button.
The details of the new course must be inserted. Staff at the respective
Stipends’ Office will proceed with the newer course option and decline the
‘older’ course option.
What is an IBAN, and from where can I obtain it?
IBAN stands for International Bank Account Number. It is made up
of 31 alphanumeric characters and can be found in your bank statements.
The IBAN may be obtained from the bank’s Internet Banking services.
Alternatively, you may visit a branch of your bank and ask for the IBAN to
which Stipends and Grants are to be credited.
It is imperative that students’ inset their own IBAN. Students are to
ensure that their IBAN is inputted
correctly in their online application.
What documents should I upload to the online application for the Stipends
and Grants?
First-Year students studying at a Post-Secondary Institution and at
MCAST must upload all pages of their Secondary School-Leaving Certificate and
Profiling. Sample version is not accepted.
All students should also upload their most rescent Jobsplus Employment
History, which can be downloaded from jobsplus.gov.mt after
logging in using the e-ID and password. All students should also upload
proof of their five years’ residence in Malta prior to submission date of their
application. The Students’ Maintenance Grants’ Board
reserves the right to request further documentation to reach a decision
regarding eligibility in certain cases.
Why do I need so many documents for the application for Supplementary
Allowances?
Applications for the Supplementary entitlement undergo more rigorous
vetting than applications for the other Stipends and Grants, since total
household income, employment and other factors are assessed before awarding
this benefit.
Online applications for the Supplementary Stipends and Grants may
remain pending if the students do not submit the requested documents. There
shall be no further processing of online applications after end June 2025.
I have
an outstanding amount (Pending Refund), what shall I do to start benefitting again
from Stipends for the new course?
As of
this academic year, students with an outstanding amount / pending refund who
are applying again to pursue their studies are given the opportunity to
settle their pending refund through a ‘Set Off’ arrangement. Students may opt
to renounce the grant related to the new course to set their pending refund,
rather than first pay their pending refund to start receiving their stipends
for the new course. Students cannot be deemed eligible to receive any Students’
Maintenance Grants unless outstanding amounts are settled in FULL.
How can I appeal before the Students’ Maintenance Grants Board?
Students who wish to present their case before the Students’
Maintenance Grants’ Board must
do so in writing and present the necessary documentation to prove their case.
Students may use either the email address: maintenancegrants.meyr@gov.mt or send the
documents and covering letter by mail addressed to:
Attn: Chairperson SMGB, Room 122, Great Siege Road, Floriana. VLT
2000.
The Board reserves the right to verify the information submitted and /
or request additional information, as may be required.
What happens if I absent myself from lectures?
Students following studies at post-secondary institutions and MCAST
have their stipend deducted according to the absenteeism recorded by the
relative institutions. Students must consult the Institutions’ Regulations
regarding attendance rules and records.
Students must note that for the purpose of stipends and grants, they
are entitled to 15 days paid sick leave, every academic year, on presentation
of certification at the respective educational institute. Payment for a
period in excess of 15 days must be expressly authorised by the Students’
Maintenance Grants’ Board by sending an email to maintenancegrants.meyr@gov.mt explaining their situation
and attach proof accordingly.
When trying to access my Stipends and Grants application,
I’m getting an Access Denied message. Why is that?
You are getting the Access Denied / Signed In as another User error
message because of a clash in logins.
To access the Stipends and Grants application,
use the orange button beneath the pictures in the homepage;
https://educationservices.gov.mt/en/studentsgrants/Pages/default.aspx
Do not use the red Log In link
at the top right corner. If you can see your name at the top right
corner, log out from there first. And then login using the dedicated login button.
Where can I communicate with staff at the
Stipends’ Office?
The most secure way to communicate with
Stipends’ Office staff is via the online application itself. At the top
right corner a link Contact Us will appear.
This will open a dialog box enabling students to send emails securely to the
respective staff. Communication will be returned to the student to the
email address specified in their online application.
I need to speak directly to staff at the Stipends’ Offices. What
numbers should I use?
All telephone communication is handled by EduServizz.gov / One
Stop Shop officials. As per policy adopted by all Government
Departments, members of the public cannot communicate directly with
individual members of staff. Freephone 153 is be used for all queries
related to Stipends and Grants. EduServizz.gov / the One Stop
Shop are in charge of answering calls, providing clarifications and assisting
students and members of the general public.
What if I need assistance with completing my online application?
EduServizz.gov / One Stop Shop officials are available for assistance
at the Ministry for Education, Sport, Youth, Research and Innovation, Great
Siege Road, Floriana. Opening hours are from Monday to Saturday: 08;00 –
13:00 and on Wednesday: 16:30 – 19:00. Ideally, students coming directly
at the Ministry are to ensure to bring with them all soft copies of the
necessary documentation.
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